About
Highly accomplished Office Manager and Administrative Assistant with over a decade of experience optimizing operational workflows, managing patient relations, and ensuring regulatory compliance in fast-paced medical environments. Proven ability to lead teams, streamline administrative processes, and leverage strong communication skills to foster robust stakeholder relationships and drive organizational efficiency. Adept at critical thinking and proactive problem-solving to achieve strategic goals and enhance overall patient and employee experience.
Work
Brewer Chiropractic LLC
|Office Manager
St. Johns, AZ, US
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Summary
Led comprehensive office operations and administrative functions, providing leadership and strategic direction to enhance efficiency and patient satisfaction.
Highlights
Directed daily office and administrative operations, leading staff to optimize workflows and ensure smooth patient care delivery.
Managed all medical insurance tasks, including data entry, eligibility verification, claim review, and billing, ensuring compliance and maximizing revenue cycle efficiency.
Provided ongoing training and mentorship to junior staff, leveraging in-depth industry knowledge to improve employee performance and patient experience.
Oversaw payroll, payroll taxes, and reconciled company bank statements, ensuring financial accuracy and compliance.
Resolved complex payer and provider credentialing issues with management, minimizing disruptions and maintaining a robust provider network.
Optimized patient scheduling and appointment processing, efficiently managing cancellations and changes to maintain smooth patient flow.
Dr. Wilson
|Front Office Receptionist & Patient Appointment (part-time)
St. Johns, AZ, US
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Summary
Managed patient appointments and insurance verification, serving as a primary point of contact while resolving patient concerns in a part-time capacity.
Highlights
Verified medical insurance eligibility and benefits for patients, ensuring accurate billing and clear communication of coverage details.
Resolved patient and customer objections through effective listening and communication, devising agreeable solutions to enhance satisfaction.
Managed comprehensive patient scheduling, including appointments, cancellations, and confirmations, to ensure efficient office operations and patient flow.
Demonstrated strong decision-making capabilities, consistently acting in the company's best interest to uphold service quality and operational integrity.
Outback Chiropractic
|Office Manager/Chiropractic Assistant
St. Johns, AZ, US
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Summary
Coordinated office administration and patient care, enhancing customer service and optimizing operational management for a chiropractic practice.
Highlights
Cultivated lasting client relations and drove brand loyalty by consistently delivering exceptional customer service in a team-oriented environment.
Verified patient insurance benefits and eligibility with carriers, accurately explaining complex information to patients for informed decision-making.
Managed diverse operational tasks, including processing insurance claims and billing, and effectively resolving issues to maintain smooth practice operations.
Handled emergency situations calmly and effectively, adapting approaches to best fit the circumstances and ensure patient and staff safety.
St. Johns Family Care
|Front Office Manager
St. Johns, AZ, US
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Summary
Oversaw patient records, appointments, and financial processes for two providers, ensuring regulatory compliance and operational continuity.
Highlights
Managed patient records and appointments for two providers, streamlining patient flow and ensuring accurate medical information.
Served as the primary organizational interface, aligning patient, business, and medical provider perspectives to enhance service delivery.
Verified patient insurance eligibility, collected co-payments, and ensured compliance with regulatory requirements, including HIPAA laws.
Balanced daily cash ledgers and reviewed super bills, routing them for efficient billing and financial accuracy.
Managed multiple incoming lines simultaneously, effectively answering patient questions and escalating complex issues to management.
Janson & Associates, Inc.
|Agent/Personal Lines P & C Producer
Phoenix, AZ, US
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Summary
Managed a significant personal lines insurance book of business and provided comprehensive administrative and customer service support.
Highlights
Managed a $1,000,000 personal lines insurance book of business, demonstrating strong portfolio management and revenue generation capabilities.
Provided essential administrative support to two agents/producers, significantly enhancing team productivity and operational efficiency.
Served as the primary Point of Contact (POC) liaison between insurance carriers, customer service, and claims adjusters, resolving complex issues efficiently.
Drove customer satisfaction and loyalty by understanding unique client needs and delivering tailored insurance solutions.
Provided comprehensive customer service, including quoting, policy changes, billing resolution, and claims assistance for 85% of client interactions.
Languages
English
Skills
Office Operations & Administration
Operational Leadership, Process Improvement, Planning & Coordination, Project/Task Management, Business Support & Optimization, Cross-Group Collaboration, Quality Assurance & Standards, Data Entry/Management.
Medical Office Management
Medical Billing & Records, HIPAA Compliance, Medicare Regulations, OSHA Compliance, Benefit Verification, Insurance Verification, Claim Review, Patient Scheduling, Medical Records Management.
Customer & Patient Relations
Customer Service Excellence, Patient Support, Conflict Resolution, Stakeholder Management, Client Relationship Management.
Financial & Accounting
Payroll Management, Bank Reconciliation, Billing Data Entry, Co-payment Collection, Cash Ledger Balancing.
Software & Systems
Lytec, QuickBooks, Microsoft Office 365, Microsoft Word, Microsoft Excel.
Professional Development
Communication, Critical Thinking, Team Leadership, Interpersonal Skills, Time Management, Prioritization, Adaptability, Mentorship, Training & Development.